Refund policy

We want you to be happy with every purchase and we stand behind the quality of our products. If you’re not completely satisfied, you can easily request store credit or exchanges within 30 days of purchase. You may also request a full refund within 14 days of purchase.

To ensure fairness in all return requests, whether for store credit, exchanges, or refunds, the merchandise being returned must be in unused condition with its original tags and packaging. We cannot accept returns in certain circumstances, including:

Products that have been washed or worn
Products lost or damaged by improper care
Soiled or contaminated products

Store credit within 30 days of purchase

Requests for store credit must be made within 30 days of purchase
Once your return has been received, examined, and processed, store credit will be issued to your Shopify customer account within 1-2 business days
Store credit will not include any shipping costs from the original order
To make your request, please email us at help@roperye.com. Please title the subject line of the email as “Store Credit” along with your original order number

Exchanges within 30 days of purchase

Requests for exchanges must be made within 30 days of purchase
Your exchange order will be shipped once your return has been received, examined, and processed
To make your request, please email us at help@roperye.com. Please title the subject line of the email as “Exchanges” along with your original order number

Full refund within 14 days of purchase

Requests for full refunds must be made within 14 days of purchase and will be issued once your return has been received, examined, and processed
Refunds will be issued in the original form of payment and processing times are dictated by the issuing bank and may take up to 7-10 business days
To make your request, please email us at help@roperye.com. Please title the subject line of the email as “Full Refund” along with your original order number

Notes

Once we have received your email request, we will then supply you with a pre-paid return sticker
We will not accept responsibility for items lost or stolen when returned via means other than our pre-paid service, nor do we issue refunds for shipping fees incurred using other carriers
‘Final Sale’ items are not eligible for return for store credit, exchanges or full refunds
Shipping fees are not eligible for refunds
Returned merchandise must meet our return policy standards before issuing any store credit, exchanges, or refunds
For all other inquiries, please email us at help@roperye.com with the word “Inquiry” in the subject line